Billing Support - CCBILL
(24hrs a day, 7 days a week, 365 days a year)

Please contact CCBill Customer Service directly for issues about your subscription to this website. This includes task such as retrieving your lost username/password and canceling your membership. Make sure to reference Visions of Ophelia and be sure to include your Subscription Number, Username, and Email. If you've misplaced any of this information be prepared to to provide other information such as your Credit Card Number, Name, Address, etc.

CCBILL Phone Support: 888-596-9279 or 480-449-7751

CCBILL Email Support: consumersupport@ccbill.com

CCBILL Online Support: https://support.ccbill.com

Login Problems

Passwords are CaSe SeNsItIvE, so please make sure you are entering it correctly.

If you get a message stating you a being BLOCKED this might be for one of several reasons:

a) you may have entered your password incorrectly several times. This is generally a temporary thing, so please wait 30 minutes before trying again. And remember, passwords are case sensitive.

b) a more serious problem is when your username/password are detected from multiple IP addresses. If your username/password is shared, stolen, or hacked and the site is accessed from multiple IP's your account will be blocked. DO NOT SHARE YOUR PASSWORD WITH ANYONE!

c) Please do not use automatic downloading tools within this website. Also known as leeching or spidering, bulk downloading of this website will result in permanent disabling of your subscription with no refund.

Helpful Hints

Display Settings
Make sure that your display settings are 24-bit or 32-bit. Lower settings will result in a horrible viewing experience. To change your settings go to the Control Panel on your PC.

Turn off Automatic Image Resizing
Microsoft's Internet Explorer (IE) may automatically resize photos to fit your screen. Visions of Ophelia features very high-resolution images, sometimes exceeding 4000 pixels, and if IE resizes them it will result in a pixilated, horrible image. Please disable this function in IE if necessary by going to Internet Options >Advanced Toolbar >Multimedia. Then uncheck the option for "Automatic Image Resizing."

The same thing can happen in certain versions of Netscape. If this happens, click on Edit in the Toolbar>Preferences>Appearance, go to the bottom and uncheck the "Resize Large Images To Fit Browser Window".

AOL users: to disable the Photo Compression Feature, please go to settings within your AOL browser, choose preferences, internet properties, click the web graphic tab on top of the window and choose "Never Compress Graphics".

Relax!
Visions of Ophelia is an artistic vision meant to be savored, not rushed through. We've done all we can to simplify the navigation experience so that users can spend all their time gazing at the beautiful, high-resolution photos that make this site such an exciting aesthetic experience. Unenlightened users expecting to enter the site, download huge chunks of it, and then move on will be disappointed.

We Guarantee Your Satisfaction 100%

Visions of Ophelia is wholly owned and operated by New Age Publication, LLC. We've been in business since 1998 and take pride in offering our customers both a high-quality product as well as top-notch customer support. Your satisfaction is guaranteed and we'll do our best to respond to all inquires immediately. We appreciate your patronage!